At MYCAREGIVER SDN BHD, we are committed to providing a fair and transparent refund policy that not only protects the interests of our customers but also safeguards against fraud and money laundering. This policy outlines the guidelines and procedures for processing refund requests. By adhering to these principles, we aim to maintain a secure and trustworthy environment for all our valued customers.
Eligibility for Refunds:
1.1. To be eligible for a refund, the customer must have made a valid purchase directly from MYCAREGIVER SDN BHD or an authorized distributor.
1.2. Refunds will only be issued for products or services that meet the conditions specified in this refund policy or as required by applicable laws and regulations.
Refund Request Process:
2.1. Customers must submit a refund request within [number of days] days from the date of purchase. Requests submitted after this period may not be considered eligible for a refund.
2.2. To initiate a refund request, customers must provide the following information:
Full name and contact details (email address, phone number, etc.)
Proof of purchase (order number, receipt, or transaction details)
Detailed explanation of the reason for the refund request
2.3. All refund requests must be submitted through our designated channels, such as our customer support portal, email, or an online refund form available on our website. Requests submitted through other means may not be processed.
Refund Approval and Processing:
3.1. Upon receiving a refund request, our team will review the provided information and assess its eligibility based on our refund policy.
3.2. We reserve the right to request additional information or documentation from the customer to validate the refund request.
3.3. Refunds will be processed using the original payment method used for the purchase. If this is not feasible, alternative arrangements may be made, subject to the customer's consent.
3.4 Refund process might take 1 month - 3 month.
Fraud Prevention Measures:
4.1. We employ various fraud prevention measures to protect against fraudulent refund claims and money laundering. These measures may include but are not limited to:
Verifying the customer's identity and purchase details
Conducting due diligence on refund requests and cross-referencing them with our records
Collaborating with relevant authorities and financial institutions to identify and report suspicious activities
4.2. We reserve the right to deny refund requests if they are suspected of being fraudulent or if they violate our refund policy.
Non-Refundable Items and Services:
5.1. Certain items or services may be non-refundable unless explicitly stated otherwise. These may include digital downloads, customized products, perishable goods, and services that have been fully or partially rendered.
Changes to the Refund Policy:
6.1. MYCAREGIVER SDN BHD reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting the revised policy on our website or through other appropriate communication channels.
By engaging in a purchase with MYCAREGIVER SDN BHD, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy.
If you have any questions or concerns regarding this policy or need assistance with a refund request, please contact our customer support team at admin@mycaregiver.tech.
Effective Date: 28 May 2023